Course Consultant - English Language Solutions (Ysh. Group)

Join English 1, a leading provider of English language education, as a Course Consultant in Jakarta Raya. In this dynamic role, you will serve as the first point of contact for prospective students, guiding them through our diverse range of English learning programs. English 1 is a trusted name in the education sector, known for its commitment to excellence and student success. As a Course Consultant, you will be at the forefront of shaping the future of language learning in Jakarta Raya.

In this role, you will daily interact with students, parents, and other stakeholders to provide comprehensive information about our courses, answer their queries, and address any concerns. You will use our proprietary CRM system, Salesforce, to manage student data and track progress. English 1 offers a variety of courses, including General English, Business English, and TOEFL/IELTS preparation, catering to different age groups and proficiency levels.

📋 Tanggung Jawab Pekerjaan

• Act as the primary point of contact for prospective students, providing detailed information about our English language courses.
• Use Salesforce to manage student data, track progress, and ensure a seamless enrollment process.
• Conduct initial consultations with students and parents to understand their learning goals and preferences.
• Develop and maintain strong relationships with students, parents, and other stakeholders to build trust and foster long-term engagement.
• Assist in the development and implementation of marketing strategies to attract and retain students.
• Provide ongoing support to enrolled students, addressing any academic or administrative concerns.
• Participate in team meetings and training sessions to stay updated on the latest educational trends and best practices.
• Contribute to the overall success of English 1 by promoting a positive and inclusive learning environment.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Education, English Literature, or a related field.
• Minimum of 2 years of experience in a customer service or sales role, preferably in the education sector.
• Proficient in English, both written and spoken.
• Familiarity with CRM systems, particularly Salesforce, is a plus.
• Strong communication and interpersonal skills, with the ability to build rapport with diverse stakeholders.
• Excellent organizational and time-management skills, with the ability to handle multiple tasks simultaneously.
• Ability to work well under pressure and meet deadlines.
• Passion for language learning and a commitment to student success.

🛠️ Keahlian

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